Service Overview for Mermaid Global Solutions Pvt Ltd.
Service Offerings
Engine Health Checks & Routine Maintenance
Getting more reliability from your diesel engines
To enhance reliability and reduce breakdowns, proactive maintenance is essential.
Engine Health Checks
Periodic engine health checks provide valuable insights into the overall condition of your engine. While performance data may look normal, hidden issues could still exist that need addressing to prevent engine failure. Our comprehensive internal inspections cover combustion chambers, coolant, fuel, and lubrication systems to give you a clearer understanding of your engine’s condition and reliability.
Routine Maintenance
Understanding the importance of routine maintenance is essential, but selecting the right plan can be challenging. Most standard maintenance plans are generic and may not suit the specific application, environment, operational conditions, or age of your engine. We offer a free maintenance plan review to help develop a plan that is tailored to your needs. For those interested in delegating routine maintenance, our skilled engineers can handle this with thorough reporting and documentation to keep you fully informed.
Overhauls
What you need from an engine overhaul
Whether it’s time-based, due to hours of operation, or unexpected, a successful engine overhaul requires attention to detail.
Key Considerations
- Overhaul Type: Top-end, major overhaul, half-life, or damage rectification.
- Location: Ideally done in our fully equipped workshop, though on-site overhauls with swing engines or assemblies can minimize time and costs.
Our 9-Stage Overhaul Process
Our thorough process spans dismantling, cleaning, inspection, and more, with final testing to ensure full functionality. Each stage includes comprehensive documentation and a 12-month warranty for peace of mind.
Breakdown Response
At Mermaid, we understand the cost and inconvenience of a breakdown. That’s why we have on-call engineers, service vans, a large stock of spare parts, and diagnostics tools to get you back up and running as quickly as possible.
24-Hour Helpline
Call our helpline for immediate assistance. We are available around the clock to provide help when you need it most.
Experienced OEM-Trained Engineers
Our technical team consists of engineers with specialized experience and OEM training, so you can trust your engine is in the best hands. Our team ensures your critical engine receives expert care, detailed documentation, and a 12-month warranty on repairs.
Dedicated Response Vehicles
Our engineers are on-call 24/7 for emergency breakdown response. Supported by our Aberdeen-based Technical Service Manager, our team can rapidly respond to offshore and onshore breakdowns, day or night, to get your equipment back to full operation as quickly as possible.
Reduction in Downtime
Engine and electrical repairs are our priority, reducing your downtime significantly. With frequent and accurate monitoring, we ensure your engine’s safety and reliability. Bespoke engine gauge panels can also be provided for enhanced monitoring and control.
Maintenance Planning
With over 30 years of experience, we specialize in optimizing maintenance plans to ensure maximum efficiency and uptime, tailored to each engine’s specific use and environment. Our Diesel Engine Uptime Programme (DEUP) and custom gauge panels enable proactive monitoring for critical assets.
Tailor-Made Plans
OEM-recommended maintenance intervals may not always suit your specific needs. Our tailor-made plans are created to reduce downtime and adapt to your unique environment and usage conditions.
Pre-Plan Survey & Assessment
Our engineers conduct a survey and work closely with your team to understand the environment and requirements, ensuring the plan is customized for optimal performance.
Diesel Engine Uptime Programme (DEUP)
DEUP software allows seamless information sharing among your team and our engineers, giving visibility into your engine’s status, reports, maintenance plans, and trend analysis, enabling quicker, more informed decisions.
3 Year Warranty & Service Agreements
The objective of our 3-Year Warranty & Service Agreements is to ensure your critical equipment performs optimally with minimal disruption.
Key Features
- 24/7 Support: On-call engineers are available anytime, with spares in stock and full visibility of scheduled maintenance.
- OEM-Trained Engineers: Ensuring high standards and peace of mind with expert care and documentation.
- Dedicated Contact: Single point of contact for all issues, ensuring efficient resolution and communication.
- Budget-Friendly Costs: Agreed rates, standard overhaul pricing, and fixed monthly fees aid in budget planning.
- Tailored Plans: Maintenance plans are optimized to enhance performance and safety, with custom solutions for fuel pipes, pre-heat systems, gauge panels, and DEUP.
- In-House or On-Site Overhauls: Full workshop or on-site options, including swing sets to reduce downtime.
- Equipment Re-engineering: Re-engineering options are available for certain components, providing cost savings and improved functionality over replacement.
Industries Served
We have long-term service agreements across Oil & Gas, Nuclear, Locomotive, and Marine sectors, managing over 192 critical diesel engines.
Ready to work together? Join with us today.
As a company that is 100 percent employee-owned, we collaborate and innovate to help our partners thrive. Our culture of ownership drives your success.
